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Outstanding Support to keep your systems always on point
- Sign an open-hourly contract to back up your new implementation or regular operation.
- Migrate to new technologies while getting high quality services.
- Focus on your business while we provide you with the right support to keep your systems healthy
SUPPORTED DYNAMICS TECHNOLOGIES
OUR SERVICE MODELS
Proactive Services
- Prescriptive advice and recommendations
- Health checks and code reviews.
- Guidance on design, development and deployment of Microsoft Dynamics 365
- Third-party software integration advice.
- Workshop.
Knowledge Transfer
- Hands-on training and best practices.
- Local workshops to address
regional needs.
Reactive Problem Resolution
- Resolution support for critical issues.
- Response times based on issue severity
and impact to business. - Rapid escalation of support for
severe problems.
Direct Support
- Designated Technical support team
- Account planning and reporting.
- Customer advocacy problem
escalation management. - Proactive information distribution.
- Resource facilitation.
OUR SUPPORT PROCEDURE
