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MICROSOFT D365 CRM MODULES
Customer Service
Deliver value in every interaction and offer quick issue resolution
Field Service
Provide quality, proactive, and personalized services across all stages in the process
Sales
Enable deep relationship building, combined with sales-boosting productivity
Marketing
Offer personalized experiences in every touchpoint and convert prospects into customers
PROVIDE EXCELLENT CUSTOMER SERVICE
Compared to product and price, the best differentiator is the customer experience. When you can solve customer problems quickly, you increase brand loyalty and move ahead your company from the competition. Microsoft Dynamics 365 Customer Service helps you engage leads, empower agents, and find new ways to deliver added values
- Provide agents with dashboards to personalize every interaction
- Use predictive care to proactively resolve issues
- Guide agents to make the best decisions with real-time AI-driven insights
- Collect customer feedback with post-interaction surveys
- Omnichannel agent and customer experience
OPTIMIZE AND STRENGTHEN FIELD SERVICES
When the need to keep your customers happy means you'll be on-site installing, supporting or maintaining your products, it's important that your field workers are empowered to resolve cases faster. Microsoft Dynamics 365 Field Service helps you unlock valuable efficiencies, accelerate response times, and increase customer satisfaction.
- The customer always comes first, from self-service request to proactive work order scheduling
- Help field staff provide productive responses that ensure customer satisfaction
- Increase profitability by optimizing plans and solving problems remotely
- Provide real-time work order status updates to field service staff and customers
- Expand with Azure IoT Sensors, Power Apps, and much more
INCREASE SALES WITH SELLER DEXTERITY
Building strong relationships within your target business accounts is key to growth. Microsoft Dynamics 365 Sales gives your salespeople the tools they need to maximize productivity, nurture relationships, and close deals faster with industry-leading sales force automation and contextual insights.
- Streamline workflows and shorten sales cycles
- Facilitate customer-centric conversations
- Modernize Relationship Nurturing with LinkedIn Social Selling
- Mobile apps work both connected and offline
- Gain efficiency in communication and collaboration with Office 365 integrations
CONNECTED MARKETING AUTOMATION
Turn prospects into customers and build long-term loyalty with automated marketing experiences throughout the buyer's journey. Microsoft Dynamics 365 Marketing helps you organize interactive customer journeys and let you send the right message at the right time closing the loop with actionable insights.
- Create automated customer and buyer journeys with email marketing
- Plan and promote sales events
- Create interactive online forms
- Evaluate potential customers and make sales at the right time
- Collaborate with sales to measure marketing ROI
MICROSOFT D365 CRM FEATURE LIST
CUSTOMER SERVICE
Take your customer service to the next level with:
- Omni-channel support
- Self-service portals
- Case dashboards and AI-driven insights
- Chat bots
- Case management
- Activity tracking
- Knowledge base
- Agent routing
- Support forums
SALES
Your sales transformation starts here with:
- Leads and quotation
- Opportunity management
- Account management
- Pipeline analysis
- Goal management
- Workflows configuration
- Activity tracking
- Playbook templates
MARKETING
Convert leads into business relationships with:
- Email designer
- Segment management
- A/B testing
- ROI dashboards
- Customer journey designer
- Web forms
- Triggers and actions
- Interaction insights
- Lead scoring
FIELD SERVICES
Deliver proactive and quality field service with:
- Work order management
- Scheduling assistant
- Role-based dashboards
- Self-service scheduling
- Push notifications
- Mobile ready
- Post service surveys
- Extend with PowerApps
- Offline mode
WHY YOU SHOULD DEPLOY MICROSOFT DYNAMICS 365 CRM NOW!
Less than 5% of companies can properly address customer inquiries using a single system. With a unified tool like Microsoft Dynamics 365, you can rapidly resolve cases and deliver satisfaction in every interaction.
Cultivate Real Customers
Bring synergy to all departments to exceed customer expectations
Intelligent Motion
Empower employees to provide unique and proactive interactions.
Increase revenue
Consistently Deliver value in every interaction and offer quick issue resolution